Minuteman Signs sells both stock signs and signage products and certain items are custom-made for our customers. Upon a return request, we will credit you to 100% of the original net price and less original shipping costs, should you need to return/cancel only for NON custom signs, and will be received upon inspection. Custom Signage is made per order and is not returnable, unless a mistake is made by Minuteman Signs. All you do is contact us here.You are responsible for the freight for this return, and it only applies to orders under $1,000 net, and only for actual product returned. Items such as art charges, crate charges, paint match charges, or mounting patterns cannot be credited. For orders over $1,000, we will have to determine a credit based on the product type and dollar value. Once the order goes into production we cannot cancel it without a 50% fee.